Legal
Privacy Policy
This Privacy Policy explains how AG EPC UK LTD collects, uses, and protects your personal information when you use our website or contact us about EPC assessments.
Overview
How we handle your data
We only collect the information we need to respond to enquiries, arrange EPC assessments, and provide our services. We do not sell your personal data.
What we collect
Contact details (name, email, phone), property postcode/address details you provide, and enquiry/booking information.
Why we collect it
To respond to your request, schedule an assessment, provide certificates/invoices, and meet legal or regulatory obligations where applicable.
Privacy details
Key information about how we process personal data. If you have questions, contact us at info@ag-epc.co.uk.
Who is the data controller?
AG EPC UK LTD is the data controller for personal data processed through this website and our enquiry/booking communications.
What personal data do you collect?
Information you submit via forms or email (such as name, email address, phone number, postcode, preferred appointment details, and message). We may also receive property-related information needed to deliver an EPC assessment.
How do you use personal data?
To respond to enquiries, arrange and deliver EPC assessments, provide customer support, send service-related communications, and keep records for accounting and compliance.
What is your lawful basis for processing?
We process data based on legitimate interests (responding to enquiries and providing services), contract (where you engage us), and legal obligation (where record-keeping is required).
Do you share data with third parties?
We may share data with service providers who help us operate our business (for example, email/hosting, scheduling, and accounting) where necessary. We do not sell personal data. We may disclose information if required by law.
How long do you keep data?
We keep personal data only as long as needed for the purposes described above, then delete or anonymise it. Some records may be retained longer to meet legal, tax, or regulatory requirements.